Secure Point is committed to protecting your privacy and any information collected about you will only be used lawfully (In accordance with the Data Protection Act 1998).

The following statement explains our data processing practices and how this information is stored and used.

Information Collected

Secure Point collect information that has been provided from you on registration forms and when you send emails to us. Also, when you visit and browse our site this information is also collected and stored. Information collected in this way is only used to give us information on customer traffic patterns to the site and as such doesn’t identify you, but is used to help develop our future site and improve our service.

Use of Your Personal Information

This information is used by Secure Point to process and deliver any orders you place with us. It may also be used to provide you with information about any product offers or services. However, if you do not wish to receive information from us on products or services then please tick the appropriate box on the registration form. Your personal information will never be passed onto any other organisations or third parties it will always remain with Secure Point Ltd.

Other Web Sites

Our web site does contain links to other associated web sites, which are outside the control of our privacy policy. These sites may collect information from you which will be covered by their own privacy policy, but may be different from ours.

Cookies

A cookie is information that a Web site puts on your hard disk so that it can remember something about you at a later time. (More technically, it is information for future use that is stored by the server on the client side of a client/server communication.) The Secure Point Web Site uses cookies to remember your visit. No personal information is stored in the cookies we use. The only information we store in the cookie is a reference number, so that we can remember items in your shopping basket between visits. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of secure-point.co.uk's useful features and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. You do not need to have cookies turned on to use the Secure Point Web Site.

Copyright

All contents of the Secure Point Site are automatically copyright protected. This includes, images, artwork, articles etc.

Returns & Cancellations

You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by:

• e-mailing us at cancellations@secure-point.co.uk
• if you ordered by phone, to request that we collect your product
• phoning us on 0800 731 6591 - please have your order reference number and delivery details to hand
• * “working days” means all days other than Saturdays, Sundays and Public Holidays

We will arrange to collect the goods from you.

Your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.

If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.

Faulty goods

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

• in otherwise "as new" condition; and
• complete with any accessories and if possible, the original box and packaging.

Please phone Aftersales on 0800 731 6591 (9am to 5pm Monday to Friday, Saturday & Sunday closed).

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.